Delete your Velox account

Last updated: 2 May 2026

This page describes how to permanently delete your Velox account and associated personal data processed through our mobile application ("App"). Primary account deletion is completed inside the App so we can securely verify your identity.

How to delete your account

  1. Open the Velox app on your device and ensure you are signed in.
  2. Go to Settings.
  3. Tap Delete Account (shown in red at the bottom of Settings).
  4. When prompted, re-authenticate using the method linked to your account (email and password, Google, or Sign in with Apple).
  5. Confirm deletion when prompted.

Deleting your account cannot be undone. If you subscribe to paid features, cancel or manage subscriptions through your app store account as applicable.

What we delete

After successful deletion through the App, we remove your Firebase Authentication account, delete Firestore documents keyed to your user ID, remove your files from Cloud Storage, and send a goodbye email to the address on your account. This runs within a commercially reasonable period; if backend cleanup fails we log the error and you should contact support so we can finish removal manually.

  • Account credentials and identifiers tied to Velox.
  • Profile details and in-app fitness and training content you stored under your account, subject to operational processing time.

What may be retained

Firebase Analytics and Crashlytics data linked to your account is not deleted immediately; it ages out on Google's retention schedules. Contact-form messages and email provider logs may be kept for support. Data cached on your phone is not cleared automatically— uninstall the App or clear its storage if you want local copies removed. We do not configure Firestore point-in-time recovery in our project repository; if Google Cloud operational backups exist, they expire on the provider's schedule as described in our Privacy Policy.

We may also retain certain records where applicable law requires—for example fraud prevention, security logs, or legal process—or in anonymized form that cannot reasonably identify you.

If you cannot delete your account from the App

If you are locked out, the App is unavailable to you, or deletion fails after re-authentication, contact us using the email linked to your account and describe the issue.

support@velox.fitness We respond to legitimate requests in line with applicable law and may ask for reasonable verification before processing deletion or related privacy requests.

See also

Our Privacy Policy describes how personal data is collected, used, and protected across the Velox Platform.

Privacy Policy